Legal & Compliance

Privacy Policy

Last Updated: October 19, 2026

1. Introduction

Pilot Automates ("we", "our", or "us") provides bespoke AI agents, business process automation, and intelligent workflow systems to small and medium-sized businesses. We respect your privacy and are committed to protecting personal and business information processed through our website (pilotautomates.com) and our automation implementations.

2. Information We Collect

We collect information in two principal contexts:

  • Website Visitors & Inquiries: When you contact us or schedule a discovery call, we collect contact information including your full name, business email address, company name, industry, and description of your automation needs.
  • Client Engagement & Automations: During workflow discovery and implementation, we receive data structures, API credentials, and process workflows strictly required to configure, test, and maintain agreed automations.

3. How We Use Your Information

We use information collected exclusively to:

  • Respond to your requests, consultations, and schedule discovery calls.
  • Design, build, test, integrate, and optimize agreed custom AI workflows.
  • Provide administrative notices, project updates, and support communications.
  • Maintain security, prevent unauthorized access, and ensure reliable execution.

We do not sell, rent, or trade your personal or business data to third parties for marketing purposes.

4. Data Privacy in AI Implementations

Client operational data processed by AI agents remains the confidential property of the client. When configuring third-party AI models and API integrations, we configure accounts such that client data is not used to train public foundation models unless explicitly requested and agreed upon by the client.

5. Healthcare & Regulated Data Notice

Our solutions do not process protected health information (PHI) or regulated financial non-public personal information by default. Any deployment involving regulated data requires explicit technical safeguards, vendor agreements (e.g., Business Associate Agreements where appropriate), and security assessments prior to implementation.

6. Data Security & Retention

We apply industry-standard technical and organizational security measures to protect data against unauthorized access, loss, or alteration. We retain inquiry information only as long as necessary to fulfill business purposes or comply with legal requirements.

7. Contact Us

If you have questions or concerns regarding our privacy practices, please contact us at:

Pilot Automates
Email: info@pilotautomates.com
Website: pilotautomates.com